Delivery
We deliver within 1–3 business days across all of Egypt. Cairo and Giza are usually next day.
Yes — free delivery on all orders, everywhere in Egypt. No minimum order required.
We'll contact you on the phone number you provide at checkout to confirm and keep you updated on your delivery.
Returns
We accept returns within 7 days of delivery, no questions asked — as long as the product is unused and in its original packaging. Just reach out to us on Instagram or WhatsApp.
Contact us immediately on Instagram with a photo and we'll arrange a replacement or full refund right away.
Warranty & Products
All Onyx products come with a 3-month warranty against manufacturing defects. If something's wrong with the product itself, we'll replace it. Warranty doesn't cover physical damage, water damage, or misuse.
100%. Every product we sell is genuine and sourced directly. We don't sell replicas or knockoffs — ever.
Payment
We accept Cash on Delivery across Egypt. Online payment via card, Fawry, and mobile wallets is coming very soon.
Yes — Cash on Delivery is available everywhere in Egypt. Just select it at checkout.
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